Legal Notice



– Colmag Import, whose head office is located at 274 Avenue Roger Salengro, 13015, Marseille

SIRET: 40040424000030

VAT: FR40400404240

Hereinafter referred to as “The Seller”,


– Non-commercial individuals with the capacity to contract wishing to make a purchase of one or more items, marketed on the website accessible from the URL address

Hereinafter referred to as “The Client”,

In accordance with the provisions of Article L 113-3 of the Consumer Code, these general conditions of sale are brought to the attention of the Customer when placing the order, they appear on the website of Colmag Import.

The Colmag Import Company may modify its general conditions of sale at any time, published on its website

The general conditions of sale applicable are those in force on the website, on the day of the order placed by the Customer.


Any order placed by the Customer implies his unreserved acceptance of these general conditions of sale.

The Customer is informed and accepts that the Seller may entrust the delivery operations to third parties of his choice.


The products sold by Colmag Import are those listed on the website on the day of its consultation by the client.

Each product is the subject of a precise description, including the photograph, the price, the number of days of treatment, and the main characteristics.

Product photographs may show slight differences between the product and the illustration, depending on the color resolution of the Customer's computer screen.

Colmag Import is committed to delivering products that comply with legal and regulatory health and safety requirements.


The Customer places the order online, on the website accessible from the URL address

The Customer must create a customer account in the "my account" section.

Any order placed by the Customer obliges him to pay in full when placing the order.

Thus, any order will only be definitively taken into consideration after acceptance of payment.

Any order cannot be modified as soon as it acquires the status "in preparation".

The Colmag Import Company undertakes to honor orders within the limits of available stocks.

If the item ordered by the Customer is not available, he will be informed without delay and will have the right to cancel his order, and will be refunded within seven days.

In the event of unavailability for more than seven days or in the event of a definitive stock shortage, the Colmag Import Company will cancel the order and refund the sums paid by the Customer.

The Colmag Import Company has the option of canceling or refusing any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Colmag Import Company may issue a credit note to the customer in the event of the unavailability of a product.

The validity period of the credit note is one (1) year, for any new order placed on the website accessible from the URL address https://vuenette

However, the Customer has the option of requesting a refund of the credit note, for the entire period of its validity.

The Colmag Import Company may be entitled to ask the customer for proof of identity and / or residence to ensure the identity of the holder of the bank card used for payment.


The prices indicated on the product sheets are expressed in Euros, and include all taxes, excluding shipping costs.

The applicable value added tax is that in force, in mainland France, on the day of the order.

The Colmag Import Company reserves the right to modify its prices at its convenience.

The products ordered are invoiced at the rates in effect when the order is recorded, subject to the availability of the products.

The total price indicated in the order confirmation includes the price of the products, the handling costs, the shipping costs.

For certain items, additional shipping costs will be added to the fixed shipping costs, the amount of which will be duly specified in the sales offer.

The prices of products for the DOM-TOMs, Switzerland, and other countries outside the EU are indicated excluding taxes.

Orders placed on the website, intended outside mainland France may be subject to possible taxes and customs duties.

The Customer is required to inform himself of any customs duties and any costs applicable to his situation in the event of an order.

These customs duties and any costs are the sole responsibility of the Customer.


The Customer has the right to withdraw from this contract without reason within thirty (30) clear days, from the date on which he takes physical possession of the property.

The Customer must notify by email of his wish to cancel the sale within fourteen clear days, to the following address:

The customer can use the following withdrawal form or any other unambiguous declaration:

“(Please complete and return this form only if you wish to withdraw from the sale).

For the attention of Colmag Import, 274 Avenue Roger Salengro, 13015 Marseille, France

I, the undersigned (surname, first name, address) hereby notify you of my withdrawal from the contract relating to the sale of the property (specify the designation), ordered on (specify the date) and received on (specify the date )

Signature and date “.

The customer will receive an acknowledgment of receipt of the withdrawal without delay.

In order for this withdrawal period to be respected, the Customer must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

In the event of withdrawal, the costs resulting from the delivery of the returned products will remain the responsibility of the Customer.

Upon receipt of the returned products, the refund is made using the payment method that the Customer used for the initial transaction, unless the Customer and the seller expressly agree on a different method; in any case, this refund will not incur any costs for the Customer.

In any case, the products must be returned in new condition, in their original packaging and accompanied by the invoice

Products must be returned to the following address:

Colmag Import Company

274 Avenue Roger Salengro

13015 Marseille

The responsibility of the consumer is engaged in the event of depreciation of the goods resulting from manipulations other than those necessary to establish the nature, the characteristics and the proper functioning of these goods, namely when the articles are returned incomplete or damaged .

Special conditions applicable to tea sales contracts.

For reasons of hygiene, except for manufacturing defects, the right of withdrawal cannot be exercised by the Customer in this type of sales contract.


The Seller undertakes to deliver goods that comply with the order placed by the Customer.

In the event of non-compliance, the Seller is liable for defects in the conformity of the goods covered by the contract, under the conditions provided for in article L 211-4 and following of the Consumer Code, as well as defects hidden from the thing sold, under the conditions provided for in articles 1641 and following of the Civil Code.

“Article L.211-5 of the Consumer Code:

To comply with the contract, the good must:

1° Be suitable for the use usually expected of a similar good and, where applicable:

– correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;

– present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.”

When a request under this legal guarantee of conformity is made by the Customer, the request is sent by e-mail to the following contact address: (enter in the subject of the email “legal guarantee of conformity”) or by post to the following address:

Colmag Import Company

274 Avenue Roger Salengro

13015 Marseille

The customer is informed that when he acts as a legal guarantee of conformity, he benefits from:

– a choice between repairing or replacing the good. However, the Seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. The seller is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.

The legal guarantee applies independently of any commercial guarantee granted.

If the customer decides to bring into play the guarantee against latent defects of the thing sold, within the meaning of article 1641 of the Civil Code, and only in this case, he can choose either, the resolution of the sale, or the reduction of the price in accordance with article 1644 of the Civil Code.


The Customer is informed that, for the products presented for sale on the website, delivery times and prices are only guaranteed within the limits of available stocks


Products are sold subject to retention of title.

The Seller retains ownership of the products until full payment of the price by the Customer.


Neither party can be held responsible if it is prevented or delayed in the performance of its obligations due to force majeure, resulting from an unforeseeable, irresistible event beyond their control.

In particular, in the event of fire, climatic events, natural disasters or any other accident having caused the total or partial destruction of the company, a general strike, lack of driving force or materials first resulting from a general cause.

In the event of force majeure, the delivery will be postponed to a later date after the end of the force majeure event, without the Customer and the Seller being able to claim any compensation, for any damage whatsoever. either.

If the event of force majeure exceeds a period of four (4) weeks, each of the parties will have the option of terminating the contract by registered letter with acknowledgment of receipt, free of charge.

In this case, the Seller will refund the sums paid by the Customer when placing the order, excluding any other compensation due by the Seller to the Customer.


To exercise his right of withdrawal, the Customer must send an email to Colmag Import, at the following address:

To monitor the execution of his order, the Customer can log on to the "my account" section on the website


Under the law n°78-17 Informatique et Libertés of January 6, 1978, the Customer has a right of access, rectification and opposition, at any time on the whole of his personal data by formulating a request sent by mail to:

Colmag Import Company

274 Avenue Roger Salengro

13015 Marseille

Depending on the choices made by the Customer when creating or consulting his Customer account, the Customer may receive offers from the Colmag Import Company, its service providers and its partners.

The Customer may at any time make a request to modify the choices made, either by accessing the "my account" section on the website, or by making a request by email at


All texts, comments, images and photographs of products reproduced on the website are the exclusive property of Colmag Import, and are the object of copyright protection.

Any reproduction, even automated, of the product presentation pages or any other pages of the site, for commercial purposes, is prohibited.

Only the automatic indexing of the pages of the site resulting from natural referencing in internet search engines is authorized.

Any other use constitutes an act of infringement.

The Colmag Import Company reserves the right to take legal action to guarantee its rights against any person acting in violation of these provisions


These general conditions of sale are governed by French law.

Any dispute between the Seller and the Customer resulting from the formation, interpretation or execution of the sales contract will be dealt with, in the absence of an amicable solution, by the Courts with territorial jurisdiction..