DELIVERY AND RETURNS
All orders placed on the vuenette.com site are prepared within 48 hours of order validation. After validation and acceptance of your payment, you will receive a confirmation email summarizing your order. You can also find the details of your order in your Customer Area.
Standard Delivery in Metropolitan France
Delivery in Europe is ensured by the Colissimo service and by the Post Office.
Once the package has been prepared by us, it will be delivered to you within an indicative period of 5 to 7 days depending on the destination.
Deliveries take place from Monday to Friday, between 8:00 a.m. and 7:00 p.m., excluding public holidays. If you are absent during the delivery, a delivery notice will be left in your mailbox. Within 15 days, you will be able to collect your package at the post office closest to you, using an identity document.
Delivery costs are free for all orders in France. The delivery costs for the rest of the world will depend on the country of delivery.
Returns and Exchanges
Not completely satisfied with your purchase?
If you wish to return the product, please contact us at the following email address: email@example.com
The returned item(s) must imperatively be in good condition and put back in their original packaging, and placed in a package; they must not bear any trace of use. Any returned order will be reviewed upon receipt. Subject to acceptance of the returned items, the refund will be made to the same means of payment used to make the purchase. Please allow up to 14 days for your refund to appear in your bank account.